Microsoft 365 help, when you need it
Short, practical help for Microsoft 365. Find a quick answer, learn an app, or get in touch with our team.
Need help now?
Use a request form for the fastest response. We already have your details, so it only takes a minute.
Fix it yourself
The most common requests you can sort out in a couple of minutes.
Reset your password
Forgotten or expired password? Reset it with your authenticator app.
Manage sign-in security
Set up or update Microsoft Authenticator on a new phone.
Report a suspicious email
Not sure about an email? Don’t click. Here’s how to report it.
T4 how-to guides
Step-by-step answers to the questions we’re asked most often.
Set up your out of office
Automatic replies in Outlook, on desktop and phone.
Open a shared mailbox
Find and use a team inbox in Outlook.
Share a file safely
Share from OneDrive or Teams with the right people only.
Find a lost file
Search, recent files and the recycle bin.
Set up email on your phone
Outlook mobile for iPhone and Android.
Join a Teams meeting
Audio, video and screen sharing basics.
Sync files to your computer
Use OneDrive to access SharePoint files in File Explorer.
Use your 3CX voicemail
Check messages, set your PIN and record a greeting.
Set up 3CX on your mobile
Take work calls on your phone with your office number.
Learn the apps
Short videos and tutorials from Microsoft, always up to date.
Outlook
Email, calendar and contacts.
Teams
Chat, meetings and channels.
OneDrive
Store, sync and share your files.
SharePoint
Your organisation’s shared files and sites.
Word
Documents, templates and collaboration.
Excel
Spreadsheets, formulas and charts.
PowerPoint
Build and present slide decks.
Everything else
The full Microsoft 365 Training Centre.
Free live training from Microsoft
One-hour online sessions with Q&A, plus recordings you can watch any time.