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Asked Questions

We’ve compiled a quick reference guide below of some commonly asked questions and their respective answers to help you even faster with your IT needs.

What exactly are Managed IT Services?

Simply put, Managed IT Services means we take care of your information technology requirements. We manage all your hardware and software sourcing, installation and technical support. It also means we act as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, T4 Group makes it simple with an affordable and customised flat rate service plan.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customise each service package for your unique business, so you only pay for what you need. T4 Group serves as your “one stop shop” for all your managed IT services needs.

What is the Microsoft Customer Agreement?

Click here for more information.

What is the Microsoft New Commerce Experience Subscription?

If you’re not already aware, please note that recent licensing changes have altered the terms and conditions of previous Microsoft subscriptions and a new pricing structure has been implemented. Click here for more information.

What is business continuity?

Business continuity is the advance planning and preparation undertaken to ensure that an organisation will have the capability to operate its critical business functions during emergency events. Events can include security breaches, natural disasters, a business crisis, a pandemic or any event that results in a disruption of your business operation. It is important to remember that you should plan and prepare not only for events that will stop functions completely but for those that also have the potential to adversely impact services or functions.